Complaints Management

If you have made a trip on the Brebemi network and want to submit a complaint, you must enter the following mandatory data:

the user’s identification details (name, surname, contact details) and any representative, attaching in this case the user’s proxy and identity document;
the identification details of the trip made (entry point, exit point, date and time slot of passage, vehicle license plate);
a copy of the toll payment receipt or the number of the electronic toll collection device used to make the transit;
a description of the disruption detected.

Read here to learn more about how complaints are handled

Complaints submission form

"*" indicates required fields

The complaint can be made for a journey made on the Brebemi network. Do you confirm that you have travelled?

Conferma viaggio Brebemi*

Si/No

Reason for complaint*

* select one or more reasons

Entrance toll booth*

Exit toll booth*

Travel date*

Exit time*

Minutes of exit*

Vehicle registration plate*

Vehicle nationality*

Attach one of the following documents/insert one of the following codes

Receipt collected at the toll booth and typing the relevant code

Replacement receipt

Electronic toll collection device code

Non-payment report number

Enter code / number*

Attach file*

Accepted file types: pdf, Max. file size: 3 MB.

Description of the service failure Accessibility of services for PMR*

Description of the fault Material damage suffered by vehicles in which the motorway infrastructure was involved*

Description of the Toll Collection Disruption*

Description of the service disruption Management of traffic disturbances*

Description of the fault Information on the construction sites*

Description of the fault Traffic and safety information*

Description of the poor service Failure/inadequate payment of any refunds or compensation*

Description of the fault Infrastructure maintenance*

Description of the fault Toll quantification*

Description of the service failure User relationship and other information*

Description of the fault Services provided in the service areas*

Anagrafica

Name*

Surname*

E-mail*

Enter Email Confirm Email

Are you making the complaint on behalf of someone else?*

Yes

Name*

Surname*

Identification*

Max. file size: 3 MB.

Delegation*

Max. file size: 3 MB.

Name

This field is for validation purposes and should be left unchanged.

Send complaint by email

The email can be sent via ordinary email or via PEC to the address: reclami.brebemi@argenteagestioni.it

Send complaint by registered mail

For all types of complaints or claims, a registered letter can be sent to:
Società di Progetto Brebemi S.p.A.
Flero, 28, Centro Direzionale Tre Torri – Brescia – 25125
indicating on the envelope «Subject: COMPLAINT».
All the mandatory data listed above are necessary to start the complaint procedure.